Terms and conditions

These terms apply when you book with First Kick CIC. Evening courses and holiday clubs are covered separately below. Please read the part that matches what you are booking.

Evening course terms and conditions

Interpretation

In these conditions, the following definitions apply:

Advertising Channels. all methods of advertising and social media used by FKF.

Agreement or Contract. all clauses contained within this contract.

Carer or Guardian. person who attends the course, or any part of it, with the pupil.

Coach. individual(s) employed by the Company to deliver any and all parts of the course.

Code of Conduct or Session Rules. set of understood regulations that the Parent and Pupil agree to follow upon enrolment.

Company. First Kick CIC, delivering the course and the party entering into the contract with the Parent.

Continuous Payment Authority. authority for FKCIC to take recurring fees from a payment card.

Course enrolment form. form completed by the Parent upon enrolment of the Pupil on the course.

Fee. monetary cost to cover admission onto the course and starter kit, as specified on the enrolment form.

New customers. pupils and/or parents or guardians attending an FKF class for the first time.

Parent. parent or legal guardian responsible for payment of fees, and the party entering the contract with the Company.

Pupil. the child attending the course, as specified upon enrolment by the Parent.

Stadium. the venue where the course is being held.

Terms. terms and conditions set out in this contract, and any special terms agreed in writing by FK and the Parent.

Acceptance of these terms

This contract states all agreements between both parties, FKF and the Parent. The terms shall be considered final and agreed upon payment of the fee by the Parent. Fees paid by anyone else on behalf of the Parent shall be deemed to have consent from the Parent, and that person will be acting on their behalf.

Any additional agreements between both parties shall be deemed to be accepted by the Parent if not contested within 30 days of verbal or written notice by FKF.

No other variation of these terms shall be binding unless agreed in writing by FKF and the Parent.

The Parent or guardian agrees to keep the content of all FKF sessions confidential, including all marketing and delivery of the course for any commercial purposes. Upon agreement of these terms, the Parent agrees not to directly or indirectly manage, operate or assist in the organisation of any business that competes with FKF while the Pupil is enrolled at FKF, or for a period of two (2) years following their final attendance of an FKF course.

In the event of a Parent failing to abide by these terms, a customer may be requested to discontinue with FKF. In this instance, FKF will be under no obligation to provide a refund for any future courses.

Who we are, and how we contact you

First Kick Football is a trading name of First Kick CIC, a community interest company registered in England with company number 15651813. Our registered office is 9A Hennel Lane, Walton-le-Dale, Preston, PR5 4LA.

All correspondence from FKF shall be via text (including WhatsApp), telephone, email, verbally, or by the postal address provided upon enrolment. The Parent accepts responsibility to update all contact information with the Company, and FKF shall not be held responsible for any undelivered correspondence due to incorrect contact details.

In booking any course, the Parent agrees to be contacted by any of the methods above regarding any related services. If a Parent does not wish to be contacted by one of those methods, they must notify FKF by emailing info@firstkickfootball.co.uk.

Booking a course

Courses may be booked online via www.firstkick.co.uk or by telephone to First Kick CIC.

All confidential data supplied by the Parent shall be managed by FKF. The data privacy policy is at www.firstkick.co.uk/privacy, or by email to info@firstkickfootball.co.uk.

All course information is correct at the time of publishing. Course locations and times shall be communicated to the Parent following booking.

Once booked, the Parent agrees to all the terms in this contract, including the code of conduct.

All of our prices include any standard VAT where applicable.

Payment, changes and cancellation

Lessons are paid in two instalments: the first upon enrolment, and the second no later than the first class before the course starts.

All course fees are non-refundable. Refunds or credits may be issued in limited circumstances, as set out in the First Kick refund and credit policy at www.firstkick.co.uk/refund-and-credit-policy/. That policy sets out when a refund or credit may apply before or during a course. Parents are encouraged to read it before booking.

FKF shall not be held responsible for cancellations or changes caused by events outside its reasonable control, including adverse weather, venue issues, illness, or other unforeseen circumstances. In those cases, refunds or credits are managed under the refund and credit policy.

FKF will give the Parent as much notice of course changes or cancellations as is reasonably possible, but shall not be liable for costs incurred by any party arising from those circumstances.

FKF reserves the right to cancel this contract at any time and for any reason. If FKF cancels a course in full, a full refund (including any deposit) will be issued under the refund and credit policy.

FKF cannot guarantee that sessions run in consecutive weeks. Sessions cancelled by FKF shall be rearranged until the number of sessions needed to complete the course have been undertaken. FKF reserves the right to offer a pro-rated refund if rearrangement is not possible.

If an insufficient number of children are booked on a session (at FKF’s discretion), alternative courses shall be offered, or a refund will be provided.

The Parent’s responsibility

The Parent warrants and represents that:

Session rules

Complaints

Whilst we always try to provide the best service we can, if you need to complain:

Website and social media

Material on our website, and on associated advertising channels, including material on linked sites, is provided “as is”, with no warranty of any kind, express or implied, including merchantability and fitness for a particular purpose. A reference to a linked site, or to a third-party company, product or service, is not an endorsement by FKF.

FKF has used reasonable endeavours to keep information on this website and its advertising channels accurate at the time it was included, but accepts no liability for inaccuracies, errors or omissions. Information may be incomplete, out of date or inaccurate. FKF may change or correct material at any time without prior notice.

FKF cannot guarantee that the site will be available at all times. If information is unavailable, it can be obtained by writing to FKF. FKF accepts no liability for any loss or damage caused by use of, or inability to use, materials on this site or any linked site.

FKF has taken reasonable steps to avoid infringing other people’s intellectual property. If you believe material on this site or an advertising channel infringes intellectual property rights, contact First Kick CIC. Images on this website belong to the photographer concerned. Permission to display them has been given, and they are not available to be copied.

Exclusion of liability

Except in the case of fraud, FKF, its coaches, servants, employees or agents accept no responsibility for any loss (consequential or otherwise), damage, expense or delay suffered or incurred by the Parent, the Pupil or any other party, arising directly or indirectly from the Pupil attending the course (or any part of it), or from any other act or omission of FKF or its coaches, employees or agents, even if that act or omission is negligent.

The Parent agrees, for the Parent and the Pupil, that any claim against FKF or any coach, employee or agent of FKF must be brought within 60 days of the event that gave rise to the claim. A claim made after that is time-barred.

The Parent acknowledges, warrants and undertakes, for the Parent and the Pupil, that the maximum aggregate liability of FKF to the Parent and/or Pupil under these terms shall not exceed the fee.

All warranties and conditions, whether implied by statute or otherwise, are excluded, except that nothing in this contract restricts or excludes liability for death or personal injury caused by the negligence of FKF, its coaches, servants, employees or agents, or affects the statutory rights of the Parent or Pupil.

General

By taking part in any FKF course, the Parent acknowledges they are bound by this contract and any associated policy documents at https://www.firstkick.co.uk/policydocuments.

Whilst we try to keep the same coach for every class, we cannot guarantee it. We will always make sure the coach running the class is competent to deliver it to the standard expected of an FKF coach.

FKF may at any time assign, transfer, charge, subcontract or deal in any other way with all or any of its rights under the contract, and may subcontract or delegate any or all of its obligations to any third party or agent.

The Parent shall not, without FKF’s prior written consent, assign, transfer, charge, subcontract or deal in any other way with all or any of their rights or obligations under the contract.

Any notice under this contract shall be in writing and delivered personally, or sent by prepaid first-class post, recorded delivery or commercial courier, to the other party’s registered office (if a company) or principal place of business, or another address that party has notified, or by email to that party’s main email address.

A notice is treated as received: if delivered personally, when left at that address; if sent by prepaid first-class post or recorded delivery, at 9.00am on the second working day after posting; if sent by commercial courier, on the date and at the time the courier’s delivery receipt is signed; if sent by email, one hour after transmission, provided the sender does not recall the message or receive notice of non-delivery. If the email is sent outside core business hours (9.00am to 4.00pm), it is treated as received at 10.00am on the next working day.

A waiver of any right is only effective if it is in writing, and is not a waiver of any later breach. No failure or delay in exercising a right is a waiver of that right or any other right. Rights under the contract are cumulative and do not exclude rights provided by law, unless this contract says otherwise.

If a court or other competent authority finds that any provision (or part of a provision) is invalid, illegal or unenforceable, that provision shall, to the extent required, be treated as deleted, and the rest of the contract continues. If a provision would be valid if part of it were deleted, it shall apply with the minimum change needed to make it legal, valid and enforceable.

Nothing in the contract creates a partnership or joint venture, or makes one party the agent of the other. No party has authority to act as agent for, or to bind, the other party.

A person who is not a party to the contract shall not have any rights under or in connection with it.

Except as set out in this contract, any variation, including extra terms, is only binding when agreed by FKF.

This contract, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), is governed by English law. The parties submit to the exclusive jurisdiction of the courts of England and Wales.

Holiday club terms and conditions

These terms are for parents and carers booking First Kick CIC holiday club provision.

Company. First Kick CIC

Company number. 15651813

Registered office. 9A Hennel Lane, Walton-le-Dale, Preston, PR5 4LA

Email. info@firstkickfootball.co.uk

Version. November 2025

Important booking notice

Holiday club bookings are for services on specific dates, at specific venues and during specific periods.

Where a booking is for sports, leisure or recreational activities on a specific date or during a specific period, the statutory 14-day cancellation or cooling-off period that can apply to some online or telephone purchases does not apply.

Where that legal exemption does not apply to a particular booking, the parent or carer keeps any cancellation rights provided by law.

Holiday club bookings are normally non-refundable once booked, because the place is reserved for a specific child, date, venue and session, and First Kick CIC may commit staffing, venue and operational costs on the basis of confirmed bookings.

Nothing in these terms affects any refund, cancellation right or other remedy a parent or carer is legally entitled to.

First Kick CIC may, at its discretion, allow a booking to be transferred to another holiday club where the request is received at least 7 days before the booked session or programme starts, a suitable alternative place is available, and staffing, capacity, eligibility and funding arrangements allow the transfer. Transfers are not guaranteed.

Choosing Klarna, Tax-Free Childcare, childcare vouchers or another payment method does not change First Kick CIC’s booking, transfer, cancellation or refund policy.

Parents and carers must check the date, venue, session time, programme type and the child’s details carefully before completing a booking.

A late collection charge of £1 per minute, per child, applies after the advertised closing time.

What these terms cover

These terms apply to all First Kick CIC holiday clubs, football camps, sports camps, paid childcare provision, HAF programmes, SEND provision, community holiday activities, and other school holiday programmes delivered by First Kick CIC.

By making a booking, paying for a place, accepting a funded place, completing a booking form, confirming attendance, or allowing a child to attend, the parent or carer confirms that they have read, understood and accepted these terms.

These terms sit alongside the booking information, confirmation email, welcome information, venue rules, funding conditions, programme-specific requirements, and First Kick CIC policies.

If you do not agree, do not complete the booking or allow the child to attend.

No variation applies unless it is confirmed in writing by an authorised representative of First Kick CIC. Nothing in these terms removes a right or remedy that cannot legally be removed.

At a glance

Definitions

First Kick, we, us or our. First Kick CIC and any trading name it uses, including First Kick and First Kick Football.

Parent, carer or guardian. the adult with legal responsibility for the child, the adult making the booking, or the adult responsible for payment and communication.

Child. the child attending the holiday club.

Holiday club. any holiday club, football camp, childcare session, HAF programme, SEND programme, sports activity, community activity or school holiday provision delivered by First Kick CIC.

Venue. the school, sports facility, community venue, leisure facility, playing field, indoor space or other location where a holiday club is delivered.

Booking. the place reserved for the child.

Session. a single day, half-day, funded session, activity period or booking slot.

Fees. the amount payable for the booking.

Funded place. a place funded by a local authority, HAF programme, school, grant funder, partner organisation or another third party.

Policies. First Kick CIC’s safeguarding, behaviour, health and safety, first aid, medication, complaints, SEND, data protection, adverse weather, photography and video, missing child, uncollected child, intimate care and other relevant policies.

Booking system. the website, online booking platform, payment platform, local authority system or any other approved booking method.

Who we are

First Kick CIC is a community interest company delivering sports coaching, football sessions, holiday clubs, community programmes and childcare-related activities. It is registered in England and Wales with company number 15651813. The registered office is 9A Hennel Lane, Walton-le-Dale, Preston, PR5 4LA.

Some holiday clubs may be Ofsted-registered, local-authority funded, HAF funded, school partnered, or delivered under a childcare registration exemption. That depends on the venue, age group, programme and session length.

Where a holiday club is Ofsted-registered, or subject to local authority, school or funder requirements, First Kick CIC will operate in line with the relevant registration, safeguarding, health and safety and welfare requirements.

Booking information

Places must be booked in advance through the First Kick CIC website, the booking system, the office, an approved local authority, school or partner system, or another method First Kick CIC authorises.

Before you complete a booking, check the date, venue, programme, advertised age or school-year range, start and finish times, the child’s name and date of birth, eligibility, emergency contacts, collection permissions, medical information, allergies and dietary needs, SEND or additional needs, personal care or toileting, medication, and photography preferences.

You are responsible for making sure that information is accurate, complete and up to date.

A paid booking is not confirmed until payment has been received. A funded place is not confirmed until it has been approved through the relevant funding or eligibility process.

First Kick CIC may refuse, pause, amend or cancel a booking where essential information is missing, payment has not been received, funding eligibility cannot be confirmed, information is incorrect or misleading, the child does not meet the age, school-year or programme requirements, support has not been agreed, the programme is full, or the child’s needs cannot safely be met on the information available. Where practical, we will explain why.

Age and eligibility

Children must fall within the advertised age or school-year range on the day they attend, unless First Kick CIC agrees otherwise in writing. You are responsible for booking the correct programme and age group.

We may refuse or amend a booking where the child is outside the age or school-year range, does not meet funding or eligibility rules, the programme is unsuitable, or including the child would create a safety, safeguarding, staffing or regulatory concern. Any refund or transfer for an ineligible booking is considered under the cancellation terms and consumer law.

Fees and payment

Paid places must be paid in full when you book, unless we agree otherwise in writing. Prices are shown before the booking is completed, and may vary by venue, date, programme, session length, funding, offer or booking method.

Where childcare vouchers, Tax-Free Childcare or another third-party payment is accepted, the booking is confirmed only once payment has been received and allocated to the correct child and booking. You must use the correct payment reference, allow time for the payment to arrive, and check that it completed. We are not responsible for delays caused by a wrong reference, incomplete information, a payment provider, a rejected payment, insufficient funds, or a payment sent to the wrong account.

If payment has not arrived before the holiday club starts, attendance may be refused until it is resolved. We may recover unpaid fees or charges that are properly due.

Pricing and booking errors

We may correct an obvious error in price, date, availability, venue or programme. If we find one before attendance, we will contact you and offer the corrected booking, a suitable transfer, or a refund of the affected fees. We do not have to honour an obviously incorrect price where you knew, or reasonably should have known, that it was wrong. Please check your confirmation and tell us promptly if something is wrong.

Klarna and other payment methods

Where available, you may pay an eligible booking with Klarna or another provider. That choice does not change these terms, or the booking, transfer, cancellation or refund policy. Any separate credit agreement is between you and that provider.

You remain responsible for that agreement. An approved refund is normally processed through the original payment method, and may follow that provider’s timescales. We are not responsible for interest, late fees or other charges under your agreement with a payment provider, except where those charges arise directly from our breach of contract or legal obligations.

Tax-Free Childcare and childcare vouchers

Where payment was made through Tax-Free Childcare, a childcare-voucher provider, an employer-supported scheme, or another restricted childcare scheme, an approved refund is normally returned through that scheme or account. We cannot normally refund those payments by cash, bank transfer or another method. You must provide any information we reasonably need. The scheme’s own rules and times apply.

Payment disputes and chargebacks

Please contact us promptly if you believe a payment was taken incorrectly, or if you dispute a booking. If a chargeback or reversal is raised against a valid booking, we may pause the booking while it is investigated. If a payment is reversed and the booking remains valid, the amount may need to be repaid before attendance. Nothing here stops you using a lawful chargeback or consumer remedy.

Cooling-off period

Holiday club bookings are for services on specific dates or during specific periods. Where the booking is for sports, leisure or recreational activities on a specific date or during a specific period, the statutory 14-day cooling-off right does not apply. You do not have an automatic right to cancel just because the booking was made online or by telephone, or because you have changed your mind.

Where that exemption does not apply, you keep the cancellation rights the law gives you. Nothing here removes a refund, cancellation right or other remedy you are legally entitled to.

Cancellations and refunds

Places are limited and are held for specific dates, venues and sessions. Once booked, the place is reserved and may stop another family booking it. We may also have committed staffing, venue hire, administration, equipment, food, resources, third-party charges and delivery costs.

Bookings are therefore normally non-refundable. If you cancel, we may keep some or all of the fees to cover losses and costs reasonably caused by the cancellation, including costs already committed and a place that cannot reasonably be filled. We will take reasonable steps to limit avoidable losses, including offering the place to another family where that is practical. If the place is resold, or we avoid costs because of the cancellation, that may be taken into account. Close to the date, that often means no refund is available. We will not keep an amount we are not legally entitled to keep.

A refund will not normally be given where you change your mind, the child no longer wants to attend, the child is ill or injured, you are on holiday, you make other childcare arrangements, plans change, you book the wrong date, venue, programme, session or age group, the information was wrong, the child is taken to the wrong venue, the child does not attend, the booking is forgotten, the child arrives late or leaves early, travel prevents attendance, the child is refused because they are unwell or contagious, required medication or information was not provided, suitable clothing was not brought, essential medical, allergy, safeguarding, behaviour, personal-care or SEND information was not disclosed, needs cannot safely be met because information was missing, the child is removed for serious or repeated behaviour, a parent or carer’s conduct leads to cancellation, or these terms or our reasonable instructions are not followed.

We may still look at exceptional circumstances. Any approved refund is normally returned by the original payment method, and only up to the amount actually paid for the affected booking or session. Processing times depend on the bank, card provider, booking system or scheme.

Transfers and credits

We may, at our discretion, transfer a booking where the request arrives at least 7 days before the session or programme starts, a suitable place is available, ratios and capacity allow it, the child meets the age and programme rules, funding allows it, it does not create unreasonable extra cost, and it is operationally practical. Transfers are not guaranteed. Requests inside 7 days will not normally be approved.

A booking cannot be transferred to another parent, carer or child without our written agreement. If the alternative costs more, the difference must be paid before the transfer is confirmed. If it costs less, the difference is not normally refunded unless we agree.

Any credit has no cash value, cannot be exchanged for cash or automatically for a refund, cannot be sold, and cannot be transferred unless we agree. It may be limited to a named child or family, must be used within the period we state, depends on availability, and may be withdrawn if it was obtained with inaccurate or misleading information. Offering a transfer, refund or credit once does not create a right to the same outcome next time.

Promotions and duplicate bookings

Promotional codes, discounts and offers depend on their conditions, availability, eligibility, expiry and any programme limits. They cannot normally be applied after the booking, exchanged for cash, transferred, or combined with another offer unless we say so.

You are responsible for avoiding duplicate bookings. Duplicates follow the normal cancellation policy, unless the duplicate was caused by a confirmed fault in our booking system.

Changes or cancellations by us

We may cancel, move, merge, shorten, delay or amend a holiday club where that is reasonably necessary. That includes low numbers, staff illness or shortages, venue closure or loss of access, unsafe conditions, adverse weather, public health, safeguarding, local authority, school or funder requirements, emergency works, loss of power, heating or water, transport disruption, or events outside our reasonable control. We will give as much notice as is practical.

We may make reasonable changes without an automatic refund where the main service can still be provided. That includes a reasonable alternative venue, a change of coach or staff, timetable, activities, moving indoors or outdoors, merging suitable groups, changing rooms or pitches, adjusting start or finish arrangements, or reducing activity for safety. When we judge an alternative, we consider distance, transport, accessibility, the child’s age and needs, facilities, the programme, times, safety and safeguarding.

Where a change fundamentally alters the nature of the programme, rather than adjusting the timetable, activities, staff or venue, we will offer an appropriate alternative, transfer, credit or refund, taking account of the circumstances and your statutory rights.

If we cancel a paid session, we will normally try to offer another session, another venue, a transfer, a credit, or a refund for that session. If we cannot provide the booked session or a suitable alternative, you are entitled to an appropriate refund for the service that was not provided, normally limited to the fees paid for that session.

We are not normally responsible for indirect costs such as travel, parking, loss of earnings, alternative childcare or accommodation. Nothing here limits liability that cannot legally be limited.

Emergency early closure

If a holiday club must close early because of a serious incident, emergency, unsafe venue, safeguarding concern, loss of utilities, severe weather, or an instruction from the venue, school, police, local authority or emergency services, you must arrange prompt collection when we contact you. We may use emergency contacts if we cannot reach you. If a child is not collected within a reasonable time, we may follow our uncollected-child and safeguarding procedures.

Any refund, transfer or credit depends on how much of the session was delivered, why it closed, any alternative offered, costs reasonably incurred, and your statutory rights.

Events outside our control

We are not responsible for a failure or delay caused by something outside our reasonable control, including severe weather, flooding, fire, power, heating or water failure, venue closure, industrial action, public health restrictions, transport disruption, police incidents, serious safeguarding incidents, decisions by a local authority, school or government, emergency works, war, terrorism, civil unrest, or a similar event.

Where we can, we will tell you as soon as is practical and try to offer a suitable alternative. If the paid service cannot be provided, we will consider a refund, transfer, alternative session or credit, taking account of what was not provided, costs we avoided or recovered, any alternative offered, and your statutory rights. We are not normally responsible for indirect losses from these events. Legal rights that cannot be excluded are unaffected.

Funded places, HAF and local authority places

Funded places follow the rules of the funder, local authority, school, grant provider or partner. A funded place may be withdrawn, amended or refused where the child is not eligible, information is inaccurate or incomplete, the child repeatedly does not attend without notice, funding changes or is withdrawn, the booking process was not followed, funder requirements are not met, the place was booked more than once, needs cannot safely be met, or continuing would breach a funding, safety or safeguarding rule.

Funded places have no cash value. They cannot be refunded to you as money, transferred to another child without approval, used outside the funding period, or used for another programme unless the funder and First Kick CIC approve it.

Where food is included, it is provided in line with the programme. You must still give full allergy, dietary and medical information. If a funded place is no longer needed, tell us as soon as possible so it can be offered to another eligible child. Repeated non-attendance without notice may be reported to the funder and may affect future funded places.

Non-attendance and welfare checks

Please tell us as soon as possible if a child will not attend. If a child is expected and does not arrive, we may contact you, emergency contacts, the school, the funder, or another person involved in the child’s care. If non-attendance raises a safeguarding or welfare concern, we may follow our safeguarding procedures and contact an appropriate agency. Non-attendance does not normally create a right to a refund.

Arrival, collection and late collection

Children must arrive and be collected at the correct venue, on the correct date, at the correct times, and in line with the stated arrangements. They must be signed in and out by an authorised adult unless we have agreed otherwise in writing. Tell us in advance if a different adult will collect. We may ask for identification.

We may refuse to release a child to someone who is not authorised, cannot provide suitable identification, appears to be under the influence of alcohol or drugs, behaves aggressively, appears unable to care for the child safely, or raises a safeguarding concern.

Children must be collected by the advertised finish time. A charge of £1 per minute, per child, applies after that time. For example, a 3:30pm finish and a 3:42pm collection is a £12 charge. It reflects extra staffing, supervision and administration. The charge must be paid before a future holiday club unless we agree otherwise in writing. Repeated lateness may mean future bookings are refused.

Telling us you are running late does not automatically remove the charge. We may waive or reduce it in exceptional circumstances. If we cannot contact you or the emergency contacts, we may contact children’s social care, the police, the venue, the local authority, or another safeguarding agency.

Separated parents and court orders

We will normally assume that a person with parental responsibility may receive relevant information, collect the child, and make appropriate decisions, unless we have reliable written evidence that limits this.

You must tell us about any relevant court order, prohibited-steps order, child-arrangements order, collection restriction, non-molestation order, safeguarding plan or other legal restriction. We may ask for a copy. We cannot mediate private family disputes. Where instructions conflict, or there is a safeguarding concern, we may delay release, seek advice, or contact the police or children’s social care. Tell us promptly if an arrangement changes.

Independent travel

A child may travel independently only where you have asked in writing, we have agreed, and we consider it safe. We may refuse based on age, maturity, SEND or additional needs, the venue, the route, the finish time, weather, safeguarding, or local authority or school rules. You remain responsible for judging whether the journey is suitable. Our responsibility normally ends when the child is signed out or released at the agreed time. We may withdraw the arrangement if circumstances change.

Off-site activities and transport

We will tell you where a programme includes planned off-site activities, organised transport, walking to another location, or travel between venues. Any extra consent we reasonably need must be completed first.

Short supervised movement between pitches, rooms, play areas or buildings that form part of the venue or the normal programme may happen without separate consent, where supervision and suitable risk assessments are in place.

We will not transport a child in a vehicle unless that transport is part of the agreed programme, consent has been obtained where required, safeguarding arrangements are in place, and it complies with the law and our policies.

Your responsibilities

You must give accurate, up-to-date information, send a child who is well enough to attend, and disclose medical needs, allergies, diet, SEND, behaviour or safeguarding information, and toileting or personal-care needs. Provide suitable clothing and footwear, a refillable bottle, and enough food and snacks unless food is included. Apply sun cream before arrival where that is appropriate, and provide labelled medication with clear instructions, including emergency medication. Collect on time, stay contactable, keep emergency contacts available, treat staff and others respectfully, and follow our reasonable policies.

Do not send a child who is contagious, has sickness or diarrhoea, has a high temperature, has an infectious illness, is too unwell to take part, or needs medication that has not been provided. Tell us promptly if relevant information changes.

Infectious illness

We may apply public-health guidance and reasonable exclusion periods after sickness, diarrhoea, infectious illness, a high temperature, or another condition that may put others at risk. We may refuse attendance or ask you to collect a child who appears too unwell or may be contagious. We may ask for confirmation that the child is fit to return. A refund is not normally given where attendance is refused because the child is unwell or contagious.

Clothing and belongings

Children should wear clothing and footwear suitable for sport, the venue, the activities and the weather. Football sessions may need trainers, boots, shin pads or other equipment. We may limit participation if clothing or footwear is unsafe.

We are not responsible for loss of or damage to belongings unless caused by our negligence or another legal breach. Please do not send valuables, unnecessary devices, large amounts of money, or items that are not needed. Label clothing, bottles, lunch boxes, medication and belongings. Found property may be kept for a reasonable time, then disposed of or donated.

Phones, watches and devices

Children must not use phones, smartwatches, cameras or other devices to photograph or record other children or staff, access inappropriate content, contact other children without permission, disrupt activities, or breach safeguarding. We may require a device to be off, in a bag, or handed to staff. We cannot guarantee its security. If you need to pass an urgent message, contact us directly.

Food, drink and allergies

Provide enough food and drink unless food is included. Tell us before attendance about allergies, intolerances, medical diets, and cultural or religious dietary needs, and keep that information current.

We may restrict foods for allergy, safety or venue reasons. We will take reasonable steps to manage known allergies, but you remain responsible for accurate information. We cannot guarantee a venue or programme will be completely free of allergens. Food should be something the child can eat independently unless we have agreed otherwise. Do not send food that needs refrigerating, heating or preparation unless that has been agreed.

Sun protection

Apply suitable sun cream before arrival where that is appropriate. If it may need reapplying, provide labelled sun cream, a hat, suitable clothing and enough drinks. Depending on age and our procedures, staff may remind children to apply their own sun cream. Staff help with sun cream must follow our policies and any consent. We may adapt activities, add shade or rest, or reduce time outdoors in hot weather.

Medical conditions and medication

Tell us about any medical condition, illness, injury, allergy, medication, disability, health concern or emergency-care need that may affect the child.

Medication must be clearly labelled, in its original packaging where reasonably possible, in date, named, and handed to a member of staff with clear written instructions. Staff will only give medication where consent has been given, the instructions are clear, it is labelled, it can be stored and given safely, and our policies allow it.

Emergency medication, such as inhalers or adrenaline auto-injectors, must be provided where it is required. A child who needs it may be refused, or you may be asked to collect them, if it is missing, expired, damaged, wrongly labelled, or not with the child as agreed.

In an emergency we may give first aid, seek medical advice, contact the emergency services, accompany the child for treatment, and act in the child’s best interests until you are available.

Toileting and personal care

Tell us about any toileting, continence or personal-care support the child needs. Unless we agree otherwise, children should manage usual toileting independently, with age-appropriate verbal prompting where needed.

Where a child needs nappies, continence products, changing, intimate care, help with clothing, or cleaning after an accident, this must be discussed and agreed before attendance. We may need a care plan, written consent, a risk assessment, extra staffing, equipment, spare clothing or continence products. You must provide the agreed supplies, and labelled spare clothing where accidents may happen.

We may ask you to collect the child if an unexpected care need arises, supplies were not provided, or the agreed support cannot be delivered safely. Personal and intimate care will follow our policies, safeguarding procedures, and the child’s dignity and welfare.

SEND and reasonable adjustments

We are committed to inclusive provision and will consider reasonable adjustments. Tell us, before the booking or as soon as you know, about any SEND, disability, medical, behavioural, emotional, communication, sensory, mobility, personal-care or supervision need.

What is reasonable depends on the child’s needs, the venue, the activity, staffing, training, ratios, funding, safety, risk assessment, safeguarding, other children, and the resources we reasonably have. We may ask for more information, speak with you or with professionals where we have consent or lawful authority, complete a risk assessment, agree a support plan, arrange a pre-visit, adapt activities, increase staffing, or seek funding.

We may refuse, pause or withdraw a place where essential information is missing or misleading, a safe plan cannot be agreed, funding or staffing is unavailable, needs cannot reasonably and safely be met, attendance would create a significant risk, required medication or equipment is unavailable, or agreed support is not followed. A decision is based on the individual circumstances. We will not refuse a child solely because they have a disability or SEND.

Behaviour

Children, parents, carers and visitors must behave respectfully towards staff, volunteers, other children, other families, venue staff and the public. Children must follow reasonable instructions, venue rules, and safety and safeguarding directions.

Behaviour that may lead to intervention, removal, exclusion or refusal of future bookings includes physical aggression, threats, bullying, discriminatory language or conduct, swearing at staff or children, repeated refusal to follow instructions, dangerous behaviour, leaving the group or venue without permission, deliberate damage, prohibited items, theft, inappropriate sexualised behaviour, harassment, or behaviour that puts someone at risk.

Where it is appropriate we will use reminders, redirection, warnings, adapted activities, time away from an activity, a conversation, contact with you, a behaviour plan, or another reasonable approach. We may remove a child immediately where there is a serious safety, safeguarding or welfare concern, and you may be asked to collect them straight away.

A refund is not normally given where a child is removed for serious or repeated behaviour, particularly where costs have already been committed. Any amount we keep remains subject to consumer law and the circumstances.

Parent and carer conduct

You must treat staff, venue staff, other families and children respectfully. We will not tolerate aggression, threats, verbal or physical abuse, harassment, intimidation, discriminatory language, repeated unreasonable demands, malicious or knowingly false allegations, filming staff or children without permission, unauthorised access to restricted areas, or behaviour that disrupts the safe running of the club.

We may ask you to leave, restrict venue access, require communication through a named person or in writing, refuse future bookings, cancel existing bookings, or contact an appropriate authority, including the police, the venue, the local authority, children’s social care, a funder or a school. Any refund is considered in light of the circumstances, our resulting losses, and consumer law.

Safeguarding

The safety and welfare of children is our priority. Where we have a safeguarding concern, we may take any action reasonably necessary to protect a child. That may include speaking to the child, contacting you or emergency contacts, recording the concern, contacting our designated safeguarding lead, children’s social care, the police, the Local Authority Designated Officer, Ofsted where required, a school, venue or funder, or making another appropriate referral.

We may share information without parental consent where that is reasonably necessary and lawful for safeguarding. Decisions are made in the best interests of the child and other children. You must not interfere with a safeguarding procedure or investigation.

First aid, accidents and incidents

We will have appropriate first-aid arrangements. We will tell you about accidents or incidents involving your child where that is appropriate. Minor injuries may be treated by trained staff. Accidents, injuries, medical incidents and significant behaviour or safeguarding incidents may be recorded.

In a serious emergency we may give first aid, contact the emergency services, seek medical advice, arrange treatment, and act before we reach you if immediate action is needed. Keep emergency contacts accurate, and make sure at least one contact is available during the club. Where the law requires it, we may report an incident to Ofsted, the Health and Safety Executive, a local authority, a funder, a school, an insurer, or another relevant organisation.

Weather and activity changes

Clubs may continue in wet, cold, hot or changeable weather where we consider it safe. We may adapt activities, move them indoors or outdoors, reduce intensity, change the timetable, use shade, add rest and drinks, change equipment, or shorten an activity. Send clothing, footwear and protection that suits the expected conditions, which may include waterproofs, warm clothes, a sun hat, sun cream, extra drinks and suitable footwear.

If weather or the site makes delivery unsafe, we may cancel, delay, relocate or amend the club. Any refund, transfer or credit follows the cancellation terms and your statutory rights.

Photography and video

We may take photographs or video for internal records, safeguarding, incident review, training, quality assurance, programme or funder reporting, and marketing. You will be asked for the relevant consent as part of booking.

We will not knowingly use an identifiable image of a child for public marketing where consent has been refused or withdrawn. Withdrawing marketing consent applies to future use where that is practical, but may not require us to remove material that has already been lawfully printed, distributed or published. Records needed for safeguarding, incidents, legal compliance or internal use may be kept without marketing consent where there is another lawful basis.

Do not photograph or film other children without permission, and do not publish images of other children without their parents’ permission. We may ask anyone to stop filming or photographing at a venue.

Data protection

We process personal data in line with our privacy policy and data-protection law. We may use it for bookings, payments, attendance, emergency contact, safeguarding, medical and SEND support, behaviour, funding and local-authority reporting, regulation, complaints, quality, insurance, legal compliance, and communication with you.

You must keep the information accurate, and you must have authority to provide information about the child, emergency contacts and other people. The privacy policy is at www.firstkick.co.uk/privacy.

Communication

We may contact you by email, telephone, text, WhatsApp, the booking system, letter, or another reasonable method. You are responsible for correct, current contact details, for checking messages including junk folders, and for being contactable while the child attends. We are not responsible for a missed message where the details were wrong or a message was not checked.

Messages about bookings, safety, cancellations, venue changes, payments, incidents or the child’s care are operational, not marketing. You may opt out of marketing at any time. That does not stop operational messages.

Complaints

Please raise concerns promptly so we can look into them. Where it is appropriate, speak first to the holiday club lead or another member of staff. Formal complaints can be emailed to info@firstkickfootball.co.uk. Include your name, the child’s name, the venue and date, what happened, any supporting information, and what you would like to happen.

We will aim to acknowledge and investigate within a reasonable time, and we may ask for more information. Where a club is Ofsted-registered and you are not satisfied with our response, you may be able to complain to Ofsted. Nothing here stops you contacting a safeguarding or regulatory body directly where that is necessary.

Venue rules

You, your child and visitors must follow reasonable venue rules, including parking, access, arrival and collection, toilets, changing rooms, food, footwear, fire and emergency procedures, restricted areas, photography, behaviour, and use of facilities. We are not responsible for venue restrictions, parking, closures or third-party decisions outside our control. Do not enter restricted areas or interfere with other venue users. Breaking venue rules may mean attendance is refused, or that you are asked to leave.

Coaches, timetables and activities

We cannot guarantee the same coach or staff every day, that a particular activity, room or pitch will be used, or that the original timetable will stay the same. We may change coaches, staff, groups, activities, rooms, pitches, equipment or timetables where that is reasonably required for safety, staffing, weather, the venue, or operations. Replacement staff will be suitable for the duties they carry out. Reasonable changes that do not materially reduce the overall service do not automatically create a right to a refund. Where a change fundamentally alters the programme, the section on changes by us applies.

Staff and delivery partners

We may use employees, workers, volunteers, contractors, agency staff or delivery partners. Anyone working with children is subject to the safeguarding, suitability and checking requirements for their role. We remain responsible for the services we are contractually required to provide, subject to these terms and the law.

Refusal of attendance

We may refuse attendance, remove a child, pause or cancel a booking, or refuse future bookings where payment has not been made, essential information is missing or misleading, the child is unwell or contagious, required medication, consent or instructions have not been provided, needs cannot safely be met, behaviour creates a risk, a parent or carer behaves unacceptably, there is a safeguarding concern, venue rules are broken, funding or eligibility is not met, attendance would breach a legal requirement, or we reasonably consider attendance unsafe or unsuitable.

We will take account of safety, safeguarding, welfare, suitability, staffing, reasonable adjustments, venue restrictions and operations. Where it is practical, we will explain the decision. Any refund depends on why attendance was refused, how much of the service was already provided, costs and losses, whether the place can be filled, and consumer law.

Insurance

We maintain insurance we consider appropriate for the activities we deliver. Relevant details may be available on reasonable request. Insurance does not remove your responsibility to give accurate information or to follow these terms and our policies.

Liability

We will provide holiday clubs with reasonable care and skill. Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of statutory rights, or any other liability that cannot legally be limited.

We are not responsible for loss of or damage to belongings unless caused by our negligence or breach of legal duty, or for losses that were not reasonably foreseeable when you booked. Subject to the law, we are not normally responsible for indirect losses such as loss of earnings, alternative childcare, travel, parking or accommodation. Nothing excludes liability where that would be unlawful.

Sport, physical activity and childcare carry ordinary risks, including trips, falls, bumps, collisions, minor injuries, accidental contact, and damage from normal participation. We will take reasonable steps to manage foreseeable risks. We cannot remove every ordinary risk of physical activity.

Website and published information

We take reasonable care to keep our website, booking system, social media, emails, printed materials and advertising accurate when they are published. Information can contain errors or become out of date. We may correct it, update programmes, change venues or future prices, withdraw offers, or clarify what was published. If a material error affects an existing booking, we will take reasonable steps to tell you and offer an appropriate solution.

Images are illustrative and may not show the exact venue, activity, staff, facilities or programme. Offers may have their own eligibility, expiry and availability rules.

Policies

Read these terms with our policies on safeguarding, health and safety, first aid, medication, complaints, behaviour, SEND, intimate care, data protection, photography and video, adverse weather, missing children, uncollected children, emergency evacuation and lockdown. Policies may be updated to reflect the law, regulation, safeguarding guidance, what we learn in running clubs, local authority or funder requirements, or good practice.

Where these terms conflict with a statutory, safeguarding, Ofsted, local authority, funder or legal requirement, that requirement takes priority.

Changes to these terms

We may update these terms from time to time. The terms in force when you book normally apply to that booking. A later change may apply to an existing booking where the law, a regulator, safeguarding, Ofsted, a local authority, a funder, a venue, or another important safety or operational reason requires it. We will take reasonable steps to tell you about a material change that applies to an existing booking. A change will not remove statutory rights or impose an unfair financial obligation after the event.

Other legal terms

If any provision is found to be invalid, unlawful or unenforceable, it is removed or changed only as far as necessary, and the rest continues.

If we do not enforce a term straight away, that is not a waiver. A waiver must be confirmed in writing by an authorised representative.

These terms are an agreement between First Kick CIC and the parent or carer. Unless the law requires otherwise, someone who is not a party cannot enforce them.

These terms are governed by the laws of England and Wales. Disputes are subject to the courts of England and Wales, subject to any mandatory consumer right to bring a claim in another part of the United Kingdom.

Agreement

By booking, paying for, accepting or attending a First Kick CIC holiday club, you confirm that you have read and accepted these terms, that the information you gave is accurate and complete, that you will tell us if it changes, that you understand the booking, cancellation, transfer and refund rules, that the 14-day cooling-off period may not apply where the specific-date leisure exemption applies, that you understand your responsibilities, that you will follow our reasonable policies, and that these terms apply whichever payment method you choose. Nothing in this agreement affects your statutory rights.